CARRIAGE TERMS

1. Shipping Coverage

Edglion LLC currently provides shipping services exclusively within the United States.

We only accept orders with valid U.S. shipping addresses. The shipping destination is restricted to the United States throughout the checkout process.

Customers must provide a complete and accurate U.S. delivery address when placing an order. Orders with shipping addresses outside the United States cannot be accepted or processed.

At this time, we do not offer international shipping.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

During weekends, public holidays, promotional events, or periods of high order volume, processing may take additional time.

Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.

3. Estimated U.S. Delivery Time

After an order has been processed and shipped, the estimated delivery time within the United States is generally 3–7 business days.

Please note that delivery estimates are provided for reference and may vary depending on the destination, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

The estimated shipping timeline is as follows:

These timeframes are estimates and are not guaranteed delivery dates.

4. Shipping Carriers

Edglion LLC works with established shipping and delivery providers to support reliable domestic order fulfillment.

Our shipping partners may include:

• USPS (United States Postal Service): Provides domestic mail and parcel delivery services throughout the United States.
• UPS (United Parcel Service): Provides domestic package transportation and delivery services.
• FedEx: Provides domestic shipping, parcel handling, and delivery services.

The carrier assigned to your order may vary depending on the shipping destination, package characteristics, and fulfillment arrangements.

5. Shipping Fees

Applicable shipping fees will be displayed at checkout before you complete your purchase.

Any shipping charges will be included in the final order total presented during checkout.

Customers are responsible for reviewing the shipping information and total charges before submitting an order.

6. Order Tracking

Once your order has been shipped, tracking information will be sent to your registered email address when available.

You can use the tracking number to check your shipment status through the corresponding carrier’s official website.

Please allow approximately 24–48 hours after receiving the shipping confirmation for tracking information to become active in the carrier’s system.

If tracking information is unavailable or has not been updated for an extended period, please contact our customer support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address after placing an order, please contact us immediately.

We will make reasonable efforts to update the information before the order is processed or shipped. However, we cannot guarantee that address changes will be possible once an order has entered the fulfillment process.

Edglion LLC is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by customers.

8. Shipping Delays and Delivery Issues

Although we work with established shipping carriers, certain circumstances may affect delivery schedules, including:

• Severe weather conditions.
• Carrier operational disruptions.
• Public holidays and peak shipping periods.
• Incorrect or incomplete delivery addresses.
• Unexpected transportation or logistical delays.

If your shipment experiences an unusual delay or delivery issue, please contact our customer support team. We will make reasonable efforts to assist you in checking the shipment status and communicating with the relevant carrier when necessary.

9. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or contains incorrect products, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number.
• Your shipment tracking number, if available.
• A description of the problem.
• Clear photographs of any visible package or product damage, if applicable.

Our customer support team will review the information and assist you with the appropriate next steps in accordance with our applicable policies.