REFUND POLICY

At Edglion LLC, we value our customers and want you to be satisfied with your purchase. If you are not completely satisfied with an outdoor sports product purchased from our website, we offer a return and refund process in accordance with the terms outlined below.

1. Return Eligibility

Customers may request a return within 30 days of the delivery date.

To qualify for a return, products must meet the following conditions:

• Items must be unused, unworn, and in their original condition.
• Products must be returned in their original packaging, where applicable.
• All original accessories, components, manuals, and included materials must be included.
• Items must not show signs of damage, misuse, modification, or excessive wear caused by the customer.
• Proof of purchase or a valid order number must be provided.

For outdoor sports equipment and accessories, products that have been used outdoors, exposed to dirt or moisture, or otherwise show signs of use may not qualify for return unless the return is related to a verified product defect or other issue covered by applicable consumer protection laws.

Certain items may be excluded from return due to hygiene, safety, or product-specific restrictions, where permitted by applicable law.

2. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

Email us at [email protected] or [email protected] within 30 days of receiving your order.

Please include:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Supporting photographs, if the product is damaged or defective.

Step 2: Return Authorization

Our customer support team will review your request and respond within 1–2 business days.

If your return is approved, we will provide return instructions and confirm the appropriate return address.

Please do not send products back before receiving return authorization and instructions from our team.

Step 3: Ship the Returned Product

Carefully package the approved item and send it to the return address provided by our customer support team.

Customers should retain the return tracking number and shipping receipt until the return process is completed.

Step 4: Return Inspection

Once the returned product is received, our team will inspect its condition and verify that it meets the return requirements.

The inspection process generally takes 3–5 business days after the returned package is received.

3. Return Shipping Costs

Return shipping costs are determined by the reason for the return:

For Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, Edglion LLC will cover the reasonable return shipping costs after the issue has been verified and the return has been approved.

Customers should contact us before arranging return shipment so that we can provide the appropriate instructions.

For Non-Quality-Related Returns

If you return an item because you changed your mind, selected the wrong product, or no longer need the item, you will be responsible for the return shipping costs.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

4. Refund Processing

After we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

The refund process generally follows this schedule:

• Return inspection: 3–5 business days after receipt.
• Refund initiation: Within 3–5 business days after the return is approved.
• Bank or payment provider processing: Additional time may be required depending on your financial institution.

Please note that the time required for the refunded amount to appear in your account depends on your original payment provider or bank.

If you have not received your refund after the expected processing period, please contact your payment provider first. You may also reach out to our customer support team for assistance.

5. Exchange Policy

Edglion LLC accepts eligible exchange requests within 30 days of the delivery date, subject to product availability and the conditions outlined in this policy.

To qualify for an exchange:

• The original product must be unused and in its original condition.
• The product must include its original packaging and accessories, where applicable.
• The requested replacement product must be available.
• The exchange request must be submitted within the applicable 30-day period.

Exchange Procedure

1. Contact our customer support team at [email protected] or [email protected].
2. Provide your order number, the product details, and the reason for the exchange.
3. Our team will review your request and respond within 1–2 business days.
4. Once approved, we will provide return instructions.
5. After receiving and inspecting the original product, we will arrange the replacement shipment, subject to availability.

We generally aim to dispatch approved replacement products within 3–5 business days after the returned item has been received and inspected.

If the requested replacement is unavailable, we will contact you to discuss an appropriate alternative or refund option.

For exchanges resulting from defective, damaged, or incorrectly supplied products, Edglion LLC will cover the reasonable return shipping costs.

For exchanges requested for personal preference or other non-quality-related reasons, the customer is responsible for applicable return shipping costs.

6. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not be eligible for return:

• Products that have been used, worn, or damaged after delivery.
• Items with missing components, accessories, or original packaging when these are required for the return.
• Products modified or altered after purchase.
• Items that cannot be resold due to hygiene or safety concerns.
• Products returned after the 30-day return period.

This section does not limit any rights customers may have under applicable consumer protection laws.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order enters processing or shipping.

Once an order has been shipped, it may no longer be eligible for cancellation and will need to be handled under the applicable return policy.

If a cancellation is approved after payment has been processed, the refund will be issued to the original payment method.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you purchased, please contact us as soon as possible.

To help us resolve the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the product and any visible damage, if applicable.

Our team will review your information and provide appropriate instructions for a return, replacement, or refund, depending on the circumstances.

Edglion LLC aims to review these requests within 1–2 business days after receiving the necessary information.

9. Return Address

All approved returns must be sent to the following address, unless our customer support team provides different written instructions:

Return Recipient: Edglion LLC

Return Address:

5149 ST FERDINAND DR
NEW ORLEANS, LA 70126
United States

Important: Please contact us and obtain return authorization before shipping any product. Unauthorized returns may result in processing delays.